Delete Your Trackili Account

If you no longer wish to use Trackili, you can delete your account at any time. This will remove your personal data (email, UID, tracking numbers, preferences, FCM token) from our operational systems, in accordance with our Privacy Policy.

Can’t access the app?

If you're unable to access the app (e.g., lost device or account issues), you can request deletion by email. Please follow these steps so we can verify account ownership:

1. Send an email to [email protected].
2. Use the same email address you used to register your Trackili account.
3. Subject line: Delete my Trackili account.

Once we verify your request, we will delete your account and associated data within 48 hours. This action is permanent and cannot be undone.

How to Delete Your Account from the App

You can delete your Trackili account directly from the app at any time.
Go to Menu → scroll to the bottom → tap Delete my Account → confirm the action.

Deletion is immediate and permanent. Your account, tracking numbers, preferences, and FCM token will be removed from our active systems.

App: Trackili

Developer (Data Controller): SEKLAB Nadjim (individual developer), trading as “Trackili”.

Trackili lets you request deletion of certain data without closing your account. You can use the in-app settings or contact us via the email on this page.

How to request

1. In the app (Tracking screen): long-press a parcel → choose Edit name or Delete → tap Delete → Confirm.
2. In the app (Settings): open Settings → Privacy & Data. You can remove individual tracking numbers, disable notifications (which deletes the FCM token), and reset preferences (language, country/currency).
3. Web/email: write to [email protected] from your account email with the subject Delete specific data and specify what you want deleted (e.g., “delete all my tracking numbers”). We will confirm by email before completing the request.

What is deleted vs. retained

• Deleted: parcel tracking numbers you added, preferences (language, country/currency), and your FCM device token (when you disable notifications or delete your account). When deleting the account, your account records (email, UID, display name) are removed from our operational systems.
• May be retained temporarily: operational backups (removed through the routine backup rotation).
• Not immediately deletable by Trackili: crash & diagnostics data processed by Firebase (Crashlytics/Analytics). These follow Firebase’s operational retention periods and are not used for behavioral advertising.

Response time

We normally process partial deletion requests within 30 days. If your request is complex or involves multiple items, we may need more time and will inform you.

Important notes

• Deleted data is removed from our operational systems, but diagnostics already sent to Firebase may persist until Firebase’s retention period ends.
• If system backups exist, deleted data is removed through the routine backup rotation cycle.
• We may request reasonable verification before processing deletion requests, especially via email.